Four Humboldt County Starbucks locations are closing at 2:30 p.m. today (May 29) for racial sensitivity training as part of a nationwide effort by the company following the highly-publicized arrest of two black men at a Philadelphia store after the manager called 911.
In an open letter to customers, the company’s Executive Chairman Howard Schultz called the sessions taking place at more than 8,000 stores “a new chapter” in Starbucks history.
“The incident has prompted us to reflect more deeply on all forms of bias, the role of our stores in communities and our responsibility to ensure that nothing like this happens again at Starbucks,” he wrote. “The reflection has led to a long-term commitment to reform systemwide policies, while elevating inclusion and equity in all we do.”
The stores slated to close this afternoon are: Fifth and E streets and West and Myrtle in Eureka, Central Avenue and Heartwood Drive in McKinleyville and the Fortuna shop on South Fortuna Boulevard, according to the company. The counters at Target and Safeway in Eureka will remain open.
Read the letter from Howard Schultz below:
This afternoon Starbucks will close more than 8,000 stores and begin a new chapter in our history.
In 1983 I took my first trip to Italy. As I walked the streets of Milan, I saw cafés and espresso bars on every street. When I ventured inside I experienced something powerful: a sense of community and human connection.
I returned home determined to create a similar experience in America — a new “third place” between home and work — and build a different kind of company. I wanted our stores to be comfortable, safe spaces where everyone had the opportunity to enjoy a coffee, sit, read, write, host a meeting, date, debate, discuss or just relax.
Today 100 million customers enter Starbucks® stores each week. In an ever-changing society, we still aspire to be a place where everyone feels welcome.
Sometimes, however, we fall short, disappointing ourselves and all of you.Recently, a Starbucks manager in Philadelphia called the police a few minutes after two black men arrived at a store and sat waiting for a friend. They had not yet purchased anything when the police were called. After police arrived they arrested the two men. The situation was reprehensible and does not represent our company’s mission and enduring values.
After investigating what happened, we determined that insufficient support and training, a company policy that defined customers as paying patrons—versus anyone who enters a store—and bias led to the decision to call the police. Our ceo, Kevin Johnson, met with the two men to express our deepest apologies, reconcile and commit to ongoing actions to reaffirm our guiding principles.
The incident has prompted us to reflect more deeply on all forms of bias, the role of our stores in communities and our responsibility to ensure that nothing like this happens again at Starbucks. The reflection has led to a long-term commitment to reform systemwide policies, while elevating inclusion and equity in all we do.
Today we take another step to ensure we live up to our mission:
FOR SEVERAL HOURS THIS AFTERNOON, STARBUCKS WILL CLOSE STORES AND OFFICES TO DISCUSS HOW TO MAKE STARBUCKS A PLACE WHERE ALL PEOPLE FEEL WELCOME.What will we be doing? More than 175,000 Starbucks partners (that’s what we call our employees) will be sharing life experiences, hearing from others, listening to experts, reflecting on the realities of bias in our society and talking about how all of us create public spaces where everyone feels like they belong—because they do. This conversation will continue at our company and become part of how we train all of our partners.
Discussing racism and discrimination is not easy, and various people have helped us create a learning experience that we hope will be educational, participatory and make us a better company. We want this to be an open and honest conversation starting with our partners. We will also make the curriculum available to the public.
To our Starbucks partners: I want to thank you for your participation today and for the wonderful work you do every day to make Starbucks a third place for millions of customers.
To our customers: I want to thank you for your patience and support as we renew our promise to make Starbucks what I envisioned it could be nearly 40 years ago—an inclusive gathering place for all.
We’ll see you tomorrow.
With deep respect,
Howard
This article appears in The Fights for the Fourth and the Fifth.
“Recently, a Starbucks manager in Philadelphia called the police a few minutes after two black men arrived at a store and sat waiting for a friend. They had not yet purchased anything when the police were called. After police arrived they arrested the two men. The situation was reprehensible and does not represent our companys mission and enduring values.”
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One has to parse Schultz’s words very carefully to find the reality of what occurred in Philadelphia. What he fails to write is that the two men demanded to use the restroom, and threatened to pee in a coffee mug if they were not allowed access. After using the restroom, they took seats in the cafe, did not purchase anything, and were asked to leave.
BTW, the manager is black and female.
Not acknowledged by Schultz:
* The manager acted in accordance with existing protocols.
* The police acted in accordance with existing protocols.
* No one was mistreated or brutalized.
Ergo, Starbucks should not have apologized, the PD should not have apologized, and no reparations or damages should ever have been offered. This issue would have evaporated by the time of the next news cycle.
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I hope Mr. Schultz enjoys his reduced customer base.
Never really cared for their cheap Arabica beans over-roasted to the point of bitterness. Seattle’s best is much better, and the ubiquitous Dunkin Donuts have free WiFi and you can order coffee in small, medium or large sizes. What a concept!