Don’t forget: “Rapidly read the multi-digit ID used to specify the specific outage before the customer can grab pen and paper. Do not specify letters by using a common word that starts with that letter (“D as in dog; T as in tree) to maximize confusion. Do not offer a “repeat” option.
“And be sure to change that ID number every call. To, you know, keep our customers on their toes.”
Don’t forget: “Rapidly read the multi-digit ID used to specify the specific outage before the customer can grab pen and paper. Do not specify letters by using a common word that starts with that letter (“D as in dog; T as in tree) to maximize confusion. Do not offer a “repeat” option.
“And be sure to change that ID number every call. To, you know, keep our customers on their toes.”