The height of my writing career came on Oct. 16, 2006, when The New Yorker published a letter I wrote commenting on a story on bioeconomics (scientists stick people in an MRI machine, ask them to make financial decisions and watch their brains tick). Two people I knew saw the letter and were suitably impressed. One was Hank Sims, then editor of this paper. This column coincidently began two weeks later.
Until 1992, The New Yorker didn’t publish letters. My favorite magazine of all time was Spy, which was a sort of Mad Magazine for grown-ups, and it had a running feature called “Letters to the Editor of The New Yorker” which it started in October 1986 because, as it explained, “The New Yorker doesn’t.” Readers of the high brow New Yorker would send the low brow Spy “Dear Bob” letters (for then New Yorker editor Robert Gottlieb). Spy felt it was egregious for a publication to not have a place for reader reaction. Controversial New Yorker editor Tina Brown began publishing letters when she took over in 1992.
I thought of the Spy feature last Wednesday when I opened the opinion pages of the Times-Standard and found not one letter.
But unlike the New Yorker pre-Brown, the T-S does invite letters. There is a prominent box that says “LETTERS, LETTERS, LETTERS Send your letters and comments to… ” in the space where the editorial should be. So where are all the letters?
On Sunday, one letter filled that space. It was from Idaho resident Jim Gordon, who felt compelled to write about seeing a cross-shaped cloud in the sky nine years ago when he travelled past the Ocean View Cemetery in Eureka. On Friday, the T-S published three letters. One was from an Arcata resident who wished to thank whoever found and returned the bracelet she lost at a showing of the latest Harry Potter movie at the Broadway Cinema. (That reminds me, thanks to whoever found and returned the wallet I lost at the July 13 showing of the movie Bloodlust! at the Arcata Theater Lounge.)
To have few to no letters in the opinion pages of a daily newspaper says one of two things. Either the paper rejects letters or few to no readers feel compelled to write. On the basis of Jim Gordon’s letter I’ll bet the former isn’t true, although if the T-S or any other local publication rejected any letters you sent, I’d love to know.
To have so few readers feel compelled to write is a serious problem for a publication. Letters show reader engagement; a lack of letters means people either don’t read the paper, or they don’t care enough about what they read to take the effort to respond, or they don’t think the paper is a valid place for them to air their opinions.
It could be that the Times-Standard gets few letters because it fails to run a daily editorial, something I’ve long complained about (see my column “Holy Zoo” March 4, 2010). The strong opinion voiced in an editorial prompts some readers to voice a similarly strong opinion countering or supporting it. Instead, the paper runs editorials from other papers. If you are going to write a response to another paper’s editorial, you might as well send it to that paper.
It could also reflect the interactive nature of online publishing. Compare the lack of letters in the Sunday paper to the slew of comments people posted to a story about Borders bookstore closing in the Bayshore Mall. When you can shoot off a post at the bottom of a particular story, you don’t feel compelled to write to the editor. Don’t get me wrong, I like constructive online comments – they can turn into an energetic dialogue between readers. But those, like me, who still read newsprint at the kitchen table miss the online comments. And online posters tend to read only what already interests them. So they end up conversing only with like-minded people. To connect more readers, I think the T-S should reprint in the opinion section the most thoughtful comments submitted at the end of articles.
Online comments fall short in other ways. They don’t replace thoughtful letters. People often shoot out their online comments quickly with little thought. But letters to the editor must be signed, and so people tend to put more thought into what they write. And online comments, geared to individual stories, don’t address issues the paper doesn’t report. A feisty letters page allows readers to share their thoughts about unreported problems the general public knows nothing about. Now people blog these on issues elsewhere.
I’d also like to see more columns from members of our community. Instead I’ve noticed the numbers of local columnists diminish rather than increase. We live in an area filled with highly literate people who have strong opinions on politics, the environment and the economy. Let’s get them to voice their opinions in print and spur thoughtful dialogue on important issues. In the Internet age this is more important than ever before. We sit apart in our cubicles or home offices, or alone at the coffee shop, our heads bent over the iPad, cut off from the sounds of conversation by the plugs in our ears. We read magazines targeted to our tastes and hobbies and Twitter among our hundreds of Facebook friends. When someone says something we don’t like it is easy to defriend them and poof! They disappear, like a cross-shaped cloud in the sky.
Marcy Burstiner is an associate professor of journalism and mass communication. She would like to share a sigh of relief with the staff of the Two Rivers Tribune. It appears that as a result of strong community support, they will continue to be hard at work publishing that gutsy little paper in Hoopa for some time to come.
This article appears in Vulnerable.

I will send you a letter I sent to the TS that was not published. Your email address is?
In response to editorials authored by local residents (i.e. not syndicated columnists) they have published, I have sent several letters to the times standard. Two of them were never published. One was published about 60 days after I sent it AND after several other letters that were submitted after mine (in response to stories that were printed after I submitted my letter). It’s pretty frustrating. I don’t think any of them would have offended the decorum of the publication. They would also have been right in line with what you decry the lack of in your peice (local discussion about important issues). I’ll send them all to you.
Marcy’s email is in the print edition:
mib3@humboldt.edu
I can send you two editorials the TS rejected.
The TS left the following message on my answering machine, (which I re-recorded out of sheer disbelief):
“We are very sorry but we decided not to run any editorials about individual candidates before the election”.
I have not renewed my 35-year TS subscription since then.
It appears that the TS has also effectively eliminated 90% of their former blog comments.
To be fair, censorship and self-censorship is an epidemic along with fear and favor in today’s newsrooms being devastated by consolidation, economic collapse and the internet.
It is astounding how this peaceful media evolution has had the identical “positive” silencing effect characteristic of German newspapers and university campuses silenced by a Gestapo in the 1930’s!
The NCJ is no exception, but it’s the only community paper allowed to occasionally tackle local uncomfortable truths.
Since 2007, thousands of Americans face foreclosure and bankruptcy every day, yet none are ever interviewed. Many merely became ill. Many more are average families tricked and trapped in a predatory system.
My neighborhood has many big homes that are net selling, and yet, many more are slated for development. My city is saturated in poverty-wage big boxes, and yet, they’re building more. How is it that my “community media” missed the plethora of books, documentaries and economic research to warn citizens about the unfunded public subsidies this failed development model requires?
Instead, we’re pummeled hourly with irrelevant Dow Jones reports and the constant drone of human-interest stories and the endless specticle of local, national, and worldwide crimes and accidents, yet, meaningful statistics concerning poverty, injustice, economics, the environment, a collapsing infrastructure, the cost of war, the efficacy of the bailouts, the plummeting dollar, have become “too negative” to cover.
A generation of local politics has been dominated by a tiny group within the development community, yet, in that time, only ONE article began to open Pandora’s Box: “Interested parties” by John Osborn @ NCJ.
Stories of the magnitude of local political corruption, or the mass-extinctions currently taking place, are quickly forgotten for lack of well-deserved reporting and follow-ups.
Sure, it’s entertaining to read actual comments from old-folks being warehoused who are emotionally buoyed by their life’s accomplishments and satisfaction of understanding their potential, regardless of a nation’s divestment from them.
So, where’s the story of that divestment and its greater costs to society?
Every journalist should read Barbara Ehrenreich’s book “Brightsided, How Positive Thinking is Undermining America”.
The Times-Standard lost its editorial voice and substantial local political influence when Rick Somerville – the laudable former managing editor and paper’s conscience – died. Regular insightful and analytical editorials have been replaced by mediocre pap. When we do get editorial commentary, it’s usually in the form of meaningless “Roasts and Toasts” and guest editorials from other papers where the managing editor still prides him or herself in engaging the public in thoughtful dialogue about contemporary community issues of consequence.
In the last year the paper maimed the discourse occurring online in response to op/ed content when it switched from Topix to Facebook managed reader comment in the last year. Setting aside the reduction in purely emotional spiteful comments, anyone comparing the number of comments made and the depth of the exchanges before and after the change would see a huge drop-off in the number of comments and a vast simplification in the exchange of comments.
What changes of this sort tell serious readers is they need go elsewhere for anything other than non-investigative reportage, which itself is a shadow of its former self. Blame for reducing the T-S to an irrelevant rag should be placed on the shoulders of the paper’s conglomerate owner and a go-with-the-flow publisher. Their business model is an insult to the standards of good, old-school journalism that continues to drive away loyal subscribers as quality continues to be cut back. This reader would prefe to see the TS to go down swinging with a product the staff can be proud of than cannibalizing the paper and tracking its past reputation for decent reporting and editorial commentary through the mud.
Unfortunately, no one in charge seems to believe that people will pay for a quality product. The opinion of subscribers is neither sought nor listened to, yet we determine the paper’s fate. I’ve never seen a bigger disconnect between a business’s management and its customers.
What will still sell papers, and attract people to the online version, is first rate reporting that looks for and examines the story behind events, and a relevant editorial voice that has a regular presence and doesn’t shy from controversy.
Clearly, selling classifieds coupled with no regard for new content is not the solution.
The result of this obsession with turning a short term profit? We readers get to watch the paper drop to earth in a death spiral, with a pilot at the stick who thinks making the paper ever less interesting and relevant and in the process driving away a loyal subscriber base is the answer. The TS deserves a better fate than this.
Why is the Journal so widely read and its advertisement sales comparatively more successful? Because the publisher understands the connection between engaging writing and creating an advertising market. A simple concept that the TS publisher and owner can’t seem to grasp.
@ Jud
not true at all. while rich did pen more editorials than the current leadership, he was a strong proponent of running other papers’ editorials, especially from the sacto bee. roasts and toasts? also from rich’s time with the times. as were haikus and other filler.
letters have dropped significantly in the past five years. perhaps due to a stark reduction in editorials, but also due to the coverage. look at a story and then look at its comments: stories should be more in alignment with what people are talking about. t-s stories regularly disconnect.
Cookies-
It’s true that the “Roasts and Toasts” and guest editorials were part of the Somerville editorial column. I didn’t say they weren’t. But they were balanced by editorials that addressed issues of local import and didn’t shy away from taking positions on local political controversies. The point I was trying to make was overall, the editorial column was worth reading up to the most recent managing editor transition.
And as I allude to in my earlier comments, the reporting was much better then too. Wider coverage and more in depth articles. Staff reductions have taken a huge toll on the news reporting in the past several years. I share your belief that there is a correlation between the quality and quantity of local news content TS and who is reading the paper, and therefore writing letters to the editor.
The decline in both the op/ed and front section news content have driven former readers to seek their news and commentary elsewhere.
If I weren’t so old school and I probably wouldn’t be reading the TS either; the habit of opening a local paper in the morning runs to deep. In the past, I’d open the TS with anticipation. Nowadays I open it with dread – expecting to see the manifestation of continued cuts in its operating budget.
I would love to see the results of a survey of former subscribers that asked the question ‘what were the three top factors that caused you to drop your subscription?” My guess is that virtually every respondent would cite the drop in quality of content. What would the paper have to do to earn back their subscription?
Unfortunately, this dialog doesn’t occur. Would the TS management invite past and former readers to a workshop or post an online survey that seeks to identify ways to turn the tide? Not likely as long as selling advertisements drives management decisions and management doesn’t believe people read their paper for the news content. The TS is slowly but surely devolving into a second rate daily advertiser.
Until subscribers are regarded and respected as valuable customers nothing is going to change for the better.
P.S. Maybe Ms. Burstiner would consider making a phone/online survey of past and current local newspaper subscribers a class project that would inform the discussion about the role a subscription base can play in the financial status of local papers?
The cut, cut, cut business model is a failed model. Papers like the TS can accept the inevitable or consider investing in an alternative that puts a premium on quality journalism- if an analysis of what readers would be willing to pay for indicates it’d be worth trying. The newspaper industry is not monolithic. Some newspaper and news magazine ownerships are investing in creative, innovative strategies that take into account online reading trends.
Is stabilizing and rebuilding TS readership (and subscriber base) even possible? What do readers and (subscribers) want? Somebody needs to actually talk to them, and interpret the results for us newspaper junkies. This seems like a relevant and important subject for a HSU Journalism Dept. class project and would be of benefit to the community.
My bet is that the T-S receives plenty of letters it doesn’t print. Simply no room for them, as space for editorial and news content continues to shrink. Does the NCJ print every letter it receives? Pretty doubtful. Not enough space. That’s unless the NCJ receives very few letters, and Ms. Burstiner has told us what that signifies.
By the way,does anyone actually know that the T-S has lost a bunch of subscribers?