Tuesday, October 28, 2014

AT&T Blames 'Fiber Issue" for Blackout

Posted By on Tue, Oct 28, 2014 at 10:23 AM

click to enlarge We don't know what local AT&T customers looked like when their service was restored last night, but we imagine it was something like this.
  • We don't know what local AT&T customers looked like when their service was restored last night, but we imagine it was something like this.
Scores of AT&T customers found themselves cut off from the rest of the digital world Monday afternoon, as the company experienced what it described cryptically as a “fiber issue.”

The outage hit early Monday afternoon and lasted until the evening, leaving AT&T cell phone, Internet and U-verse customers without service. Some poor souls who rely on AT&T for home phone, internet and cell phone service experienced a complete telecommunications blackout. This morning, AT&T spokesman Alex Carey released the following statement:

“Due to a fiber issue, some customers in the Humboldt County area may have experienced issues with their wireline, wireless and U-verse services. AT&T technicians worked diligently to resolve the issue and service is currently running normally. We apologize for the inconvenience.”

Carey declined to say how many customers were affected or how long the “issues” persisted, saying he couldn’t elaborate beyond the statement.

A Journal reader passed along the following, taken from the website www.downdetector.com, which tracks service interruptions and outages nationwide. The screenshot is of the site's map of reported AT&T outages as of 5 p.m. Monday. It seems to indicate Humboldt County was far from the only area experiencing an "issue." With Carey declining to elaborate, it's unclear if the outages were related in any way.

click to enlarge image001.png

Editors Note: This story was updated from a previous version to correctly attribute the pictured outage map.

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Thadeus Greenson

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Thadeus Greenson is the news editor of the North Coast Journal.

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