Well, I waited a year before revisiting this poor excuse for a restaurant, so that the poor service I received would have an opportunity to work itself out, but you still suck. Did I really just pay +$15 for this tiny, mediocre cheeseburger, 3 jalapeno poppers, and some cheese fries? $2.40 of it extra for fricking nacho cheese out of a dispenser to drown my fries? I will NEVER do it again. Last time I intended to give you a chance to explain or make it right, but when I called to complain that you messed up every part of my order other than the milkshake, the little turd that answered said, "Well, I made the milkshake, so I'm feeling pretty good about that,". Seriously? You're not even gonna APOLOGIZE? I just hung up, and avoided visiting you for a year, hoping that it was just a matter of bad timing. I was wrong: It is apparently a permanent fixture for you to hire incompetent kids that have yet to develop a work ethic.
And WTF is the difference between a double bacon deluxe cheeseburger and just a double bacon cheeseburger? Because I asked for no pickles, no onions on a deluxe, and I have two patties, a strip of bacon broke in half, and some cheese on top of a ketchup-smeared bun. What is deluxe about that? And since there's no difference, why couldn't we just use the bacon cheeseburger combo you had listed on the board, and just charge me extra for bacon? Oh, wait, I see on "Yelp!" that someone points out that lettuce and tomato make it a "deluxe", so you just generally screwed up my order as well as overcharged me. I have never in my life seen such poor standards, uninvolved cashiers, and overcharging, even though I am becoming used to the local Dumboldt-level of customer service. I will be visiting every review page I can find to explain and describe what failures anyone that visits can expect from Bob's Footlong, and how the name is only appropriate in how deeply you are gonna get screwed.
I ate here a couple nights ago. The food was filling and tasty. I am glad this place is here and I will return to eat more! Yummy! A little on the pricey side for my tight budget, but worth it.
The glass of wine tasted like the bottle had gotten warm. They might consider keeping their wine in a cooler location.
I had the Param Long Sromg with tofu and the Golden Triangles. Yummy!
BTW, it's on W Street, not West Street ...
In Print This Week:
Mar 13, 2014
vol XXV issue 11
The North Coast Journal Weekly
Website powered by Foundation